Headquartered in Dubai with 500+ employees, the client is a one-stop financial solution provider since 2008, and offers high quality, value-added and efficient credit card and prepaid solutions, empowering customers across the Middle East & North Africa.

The Challenge
In a finance institution, debt collection plays a critical role and requires a mission critical communication platform to execute inbound/outbound calls. The unique challenge that a debt collection company faces in most cases are payment defaulters who do not respond while being pursued towards debt settlement.